Key Expertise

• Managing the operational delivery of qualifications across approved-centre networks
• External moderation for Pearson, an Ofqual-recognised awarding organisation
• Designing and operating quality assurance, moderation, and standardization frameworks
• External examining and independent verification across UK and international institutions
• Centre and programme approval, monitoring, and ongoing compliance
• Curriculum design, programme validation, and review across undergraduate and postgraduate provision
• Leading and mentoring academic and quality assurance teams
• Ensuring comparable, valid, and reliable assessment outcomes between centres

Professional Experience

Operations Manager | The United Kingdom Examinations Board (UKEB), UK

⚲ Milton Keynes, England, United Kingdom | 2026 – Present

As Operations Manager, I oversee the delivery and quality assurance of UKEB's regulated qualifications through its network of approved centres. I manage centre and qualification approval, lead the external quality assurance function, and ensure comparable, valid, and reliable outcomes between centres in line with Ofqual's General Conditions of Recognition. I sit on the Senior Management Team and report to the Head of Awarding and Responsible Officer.

Head of Academics | UeCampus, UK

⚲ Hatfield, Hertfordshire, United Kingdom | November 2025 – Present

I lead academic operations, curriculum design, and quality assurance, overseeing validation and review cycles, moderation, external examining, and annual monitoring. I line-manage academic staff and liaise with awarding-body partners and regulatory stakeholders to maintain institutional compliance.

External Moderator | Pearson, UK

⚲ United Kingdom | March 2026 – Present

As an external moderator for Pearson, one of the largest Ofqual-recognised awarding organisations, I moderate centre-assessed work to verify that marking is accurate, consistent, and to the required national standard, providing standardization feedback that supports valid, reliable, and comparable assessment outcomes.

Course Director, Hospitality & Business Management | London College of Contemporary Arts (LCCA)

⚲ London, United Kingdom | January 2024 – November 2025

I held responsibility for the performance and quality of the course, managing a team of twelve lecturing staff, leading course and committee meetings, preparing for examination boards, and overseeing curriculum development, assessment design, and KPI reporting, working with the Link Tutor at the University for the Creative Arts.

Past Leadership Roles in Education:

• Senior Lecturer & Link Tutor | Falmouth University, London campus (2017 – 2023)
• External Examiner | Hult International Business School (2016 – 2023)
• Programme Manager | University of Bedfordshire / London Churchill College (2016 – 2017)
• Associate Professor in Marketing & Course Convenor | University of Cape Town (1999 – 2015)
• Director, Tourism Research Unit | University of Cape Town (2012 – 2014)
• Tourism Marketing Lecturer | Cape Peninsula University of Technology (1998 – 1999)

Licenses & Certifications

Postgraduate / Higher Education Teaching Certificate — University of Cape Town (2008)
Editor — International Journal of Safety and Security in Tourism and Hospitality

Awards & Achievements

Serves as an external moderator for Pearson, an Ofqual-recognised awarding organisation, assuring national assessment standards across centres.
Established and convened the University of Cape Town's Postgraduate Diploma in Tourism & Events Management, leading it for 16 years and attracting students internationally.
Author of seven academic and textbook titles, fifteen book chapters, and more than thirty peer-reviewed journal articles.
Founded the University of Cape Town Tourism Research Unit, consulting to industry and government agencies.
Conducted internal and external examining across UK and international institutions, assuring consistent and comparable academic standards.

Expertise Areas

• Academic Operations & Qualification Delivery
• Regulated-Sector Moderation & Standardization
• Quality Assurance & Independent Verification
• External Examining & Centre Monitoring
• Centre & Programme Approval and Compliance
• Curriculum Design, Validation & Review
• Academic Team Leadership & Mentoring
• Academic Research & Authorship